Contact Details

Times

• Surgery Times
• Out of Hours

Online Options

NHS 111: Call 111 or visit 111.nhs.uk

Contact Us Online (eConsult): https://stonecrossandwestdrivesurgery.webgp.com/

NHS App: www.nhs.uk/nhsapp

Patient Access: https://app.patientaccess.com/

Find your NHS number
You do not need to know your NHS number to use NHS services, but it can be useful to have it

Access

We have purpose built surgeries to accommodate the needs of the disabled.

Opening Times

Between the hours of 12.00pm (noon) and 2.00pm the phone lines are open for emergencies only, you will be told to call back at 2.00pm if your problem is non urgent.

When Westdrive is closed please contact Stonecross Surgery.

The surgery is closed all bank holidays.

Training Closures

Please note the practice is closed from 12.00pm (noon) to 6.30pm on the following dates due to staff training:

• Tuesday 22nd October 2024
• Wednesday 13th November 2024
• Wednesday 12th February 2025
• Tueaday 11th March 2025

Extended Hours

Together with our PCN we provide extended hours at different sites, including on Saturdays, with various health professionals.

When We Are Closed

If you cannot contact us, or when your GP practice is closed:

1. Life-threatening emergency or serious injury: call 999 or go to your nearest Emergency Department (A&E)
2. Other injury or urgent need for treatment: go to your nearest Urgent Treatment Centre
3. If you are unwell and need medical help: visit NHS 111 online or call 111
4. For expert advice and medicines: visit your local pharmacy
5. Mental health emergency: visit NHS 111 online

What NHS 111 cannot do:

1. Issue fit notes. You need to contact your GP for these
2. Make or cancel appointments for you in other parts of the NHS

Other ways to contact NHS 111:

1. If you need help in other languages, call 111 and ask for an interpreter or
2. For BSL use signvideo.co.uk/nhs111